Professional Summary

Accomplished Instructional Designer, Training Coordinator, and Program Manager with 20+ years of experience designing, delivering, and managing large-scale training initiatives for Army SAP-based supply chain systems. Expert in instructional systems design, eLearning development, LMS administration, and performance analysis. Recognized for creating innovative, cost-saving training solutions that improve readiness, standardization, and learner engagement across global user bases.

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Professional Experience

04/2023 – 05/2025 | GS-1750-13, Step 7

United States Army Training and Doctrine Command (TRADOC) – Fort Eustis, VA

Instructional Systems Specialist and Knowledge Manager

Instructional Systems Specialist (ISS) for busy, high profile 15-member Civilian Human Resource Directorate (CHRD) team. Leveraged expert skills using Articulate 360, Storyline 360 and Engage to design, develop, implement and sustain all aspects of HR related online learning content serving the Army TRADOC civilian professional community. Served as ISS, Knowledge Manager, Content Administrator, Business Flow Analysis Specialist by skillfully fulfilling the following responsibilities:

Managed all aspects of instructional design for 15-unit Supervisory Toolkit.
Collaborated daily with SMEs to ensure accuracy for their areas of expertise.
Tracked and reported upon development progress via SharePoint.
Modernized TRADOC Mentorship program by leveraging SharePoint, Power Automate and Power BI. The program mirrors DOD Mentorship Program. Managed participation, schedule and stats.
Designed, Developed and Delivered Mentorship Program digital courses.
Designed, developed and delivered a multitude of survey instruments, conducted knowledge transfer with the team.
Designed various web pages in SharePoint for CHRD programs including Mentorship, Leadership Development, Speed Mentoring, Personality Tests, etc.
Liaised with DOD Mentorship program coordinator to share our Mentorship Program digital course.

10/2007 – 04/2023 | GS-1750-12, Step 10

United States Army Medical Materiel Agency (USAMMA) – Fort Detrick, MD

Led the end-to-end design, development, delivery, and evaluation of global training programs supporting over 700 users of Army SAP-based Class VIII supply chain systems. Oversee instructional design teams, manage LMS platforms, and collaborate with leadership to align training with evolving operational needs.

Led the end-to-end design, development, delivery, and evaluation of global, large-scale SAP training programs supporting over 700 users of Army SAP-based Class VIII supply chain systems.
Served as Contract Officer Representative (2012-2015)
Managed instructional design team and LMS platforms
Collaborated with leadership and SMEs to align training with evolving operational and readiness needs.
Administered and maintained ATRRS and JKO platforms
Developed and enforced standards and policies to ensure product quality and consistency.
Spearheaded the acquisition and implementation of a tri-server landscape, enabling scalable distance learning and saving the Army hundreds of thousands of dollars in travel costs.

Awards & Recognition

Superior Civilian Service Medal (May 2025)
Civilian Service Commendation Medal (May 2025)
MEDLOG All Star Award – Peer-nominated for exceptional performance (2022)
Commander's Award for Civilian Service – Superior service as Training Manager-Coordinator
Achievement Medal for Civilian Service – Outstanding performance in training coordination and documentation
Special Act or Service Award – Innovation in distance learning infrastructure
USAMRMC Commander’s Coin – Excellence in leading large-scale implementation training teams
DHSS Certificate of Appreciation – Exceptional delivery of pilot training

Core Competencies / Technical Skills

Certified Instructional Systems Designer (ISD)
508 Trusted Tester Compliance Certified
Articulate 360, StoryLine, Rise, Engage, Synthesia, Chat GPT, SAP Enable Now, uPerform, Adobe Captivate, RoboHelp, Moodle
Asana Project Management, Microsoft Office, Microsoft SharePoint, Survey Monkey
Training Needs Analysis & Gap Assessment
LMS Administration (ATIS, ATRRS, JKO, Blackboard)
Project & Program Management (SCRUM Certified)
Survey Design, Data Analysis & Reporting
Stakeholder Collaboration & Leadership Communication

Certifications

DHS Trusted Tester Certification (August 2025)
508 Compliance Certification (August 2025)
Certified Instructional Designer (ATD)
Leading & Managing High-Performing Project Teams Certification
SCRUM Master Certification
SAP Solution Manager Certification
Blackboard Administrator & Joint Knowledge Administrator Certifications
MS Project Intermediate Course

Education

Instructional Design Core Coursework, East Carolina University, Greensboro, NC
MBA, Business & Marketing – Mount St. Mary’s University, Emmitsburg, MD
B.S., Industrial Organizational Psychology – George Mason University, Fairfax, VA

Earlier Career Highlights

Technical Trainer & Content Manager • MSG Consulting/U.S. Army contract • Trainer/Technical Writer, Akimeka • Training Manager, Troy Systems • Field Training Specialist, Information Analysis, Inc. (IAI) • LAN Administrator and Trainer, American Management Systems (AMS)